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Terms and conditions

1) Who we are

CANARIRURAL is a reservation center that aims to manage rural accommodation in all the Canary Islands.

In our offer we only include accommodation with a quality standard previously verified by our team so that all accommodation meets the minimum requirements to guarantee customer satisfaction. Our offer consists of LEGAL rural houses, endorsed by the Cabildo de Tenerife and which meet all the requirements established in Decree Law 18/1998 of March 5.

Our goal is to provide a wide range of rural accommodation in the Canary Islands for all lovers of nature and tranquility in a rural setting.

2) Prices

Accommodation prices are indicated per night. The detailed price (per person, season ...) is on the tab for each accommodation.

The price includes the variable expenses of the house (electricity, water, gas, bed linen and towels).

All prices indicated on the website are prices without the 7.0% Igic included.

Rural houses are normally rented for weeks. However, in the file of each establishment we have specified the minimum accepted stay, although this may not be confirmed in many cases until 1 week before arrival or must be consulted in high season.

3) Rural houses

All houses have bedding, bath towels and tea towels. Products like soap, detergent, dishwasher, toilet paper etc. they will not be made available in the rural house.

The rural houses may be occupied from 5:00 p.m. on the day of arrival and until 10:00 a.m. on the day of departure, except with prior and mutual agreement between the client and the person responsible for the accommodation.

4) Pre-payment

To formalize a reservation, it is necessary to make the prepayment due within the period indicated on the reservation sheet. If this period is exceeded, the reservation will not be binding and will be automatically canceled. The pre-payment amount may vary according to the type of accommodation. The applicable conditions are specified in each reservation sheet. Normally the remaining amount of the payment of the stay will be paid in cash at the time of the delivery of the keys at the beginning of the stay, but it may also have to be paid by bank transfer 7 days before arrival. Therefore, please note the payment method indicated in your reservation confirmation.

5) Cancellation

From the client:

You can cancel your reservation at any time prior to the start of it. The cancellation must be communicated in writing (email, fax or letter).

In the event of reservation cancellation, cancellation fees will apply, the amount of which will depend on the cancellation notice period.

The applicable cancellation fees are detailed below:

In case of cancellation up to 15 days before the day of arrival: 25% of the rental price.

In case of cancellation between 7 and 15 before the day of arrival: 50% of the rental price.

In case of cancellation between 4 and 6 before the day of arrival: 75% of the rental price.

In case of cancellation up to 4 days before the day of arrival: 100% of the rental price.

In case of cancellation the same day of arrival or in case of no-show, the total rental price will be paid.

From CanariRural

CanariRural may cancel a reservation for reasons beyond its control or due to force majeure, being obliged to offer an alternative accommodation similar to the one reserved or to refund the client the entire deposit received.

6) Customer

The client must examine the inventory of the house on arrival and notify CanariRural of any defect within 24 hours so that it can be corrected. Likewise, any other claim regarding accommodation or service must be notified without delay.

Subsequent claims will not be considered and will not be subject to subsequent compensation.

The client agrees to make good use of the accommodation and all the belongings that belong to it and to report any damages that may be caused by it during her stay, being obliged to restore them. The accommodation must be delivered in good cleaning condition.

The use of the accommodation and the land that belongs to it in addition to the swimming pool is the responsibility of the client, and neither the property nor is responsible for the improper use that may be made of it.

The use of the facilities is exclusively for people staying in the rural house, and guests or people outside the reserve are not allowed. is committed to preserving the environment. As a "friend of the environment" company, it promotes the establishment of good environmental practices in all the accommodations offered on this website, thus contributing to the development of ecotourism in the Canary Islands.

7) Due to the current context of COVID-19 (since 03/14/2020) tourist accommodation is obliged to establish protocols to avoid the risk of contagion at its reopening.

The client accepts all the preventive measures established in the tourist accommodation of our offer at the time of the reservation confirmation by accepting the reservation conditions. These measures are those established by the Ministry of Health of the Government of Spain: link

8) Todos los mayores de 6 años han de aportar un test diagnóstico de infección activa con resultado negativo de COVID-19 realizado con una antelación máxima de 72 horas antes de la llegada, de conformidad con la normativa del Gobierno de Canarias, así como descargar y mantener activa la app “Radar Covid” RadarCOVID la estancia en las islas y los 15 días posteriores a su regreso. La reserva implica la aceptación expresa de estas condiciones.

You can contact us on telephone number+34 922723370